FAQ
How do I choose the right size?
We recommend using our Size Guide and consulting with our certified bra fitter for personalized advice. Online or in-person consultations are available.
For more details, visit our Size Guide page.
Can I return or exchange lingerie?
For hygienic reasons, lingerie, hosiery, and swimwear are final sale and cannot be returned or exchanged.
More information is available on our Return Policy page.
How long does shipping take?
In-stock items ship within 1–5 business days. Made-to-order styles require 14–21 business days. We ship worldwide (except Russia) via Canada Post, UPS, and Purolator.
Full details are available on our Shipping Information page.
Do you offer free shipping?
Yes! Orders over $200 CAD qualify for free shipping.
See our Shipping Information page for full conditions.
Are international customs or taxes included?
No. International customers are responsible for any import duties or taxes charged in their country.
More details can be found on our Shipping Information page.
Where can I follow LIA STUDIO?
You can stay connected with us on Instagram for new arrivals, fitting tips, behind-the-scenes stories, and more.
Follow us on Instagram: @liastudio.lingerie (or your final handle)
Do you offer gift packaging?
Yes, we offer elegant gift packaging for lingerie sets and accessories. It’s a perfect option for birthdays, anniversaries, and special occasions.
Can I place a custom or made-to-measure order?
Yes! We accept custom requests for specific colors, adjustments, or personalized sizing. Custom pieces require additional production time.
How do I care for my lingerie?
To keep your lingerie in perfect condition, we recommend gentle hand washing in cool water with mild detergent. Avoid wringing, tumble drying, or high heat. Lay flat to dry and store delicately to maintain the shape and elasticity.
More details are available on our Care Guide page.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number. You can use it to follow your parcel directly through the carrier’s website.
More information is available on our Shipping Policy page.
Do you offer bra fitting consultations?
Yes! You can book an online or in-person consultation with our certified bra fitter to find your ideal size and style.
Learn more and book your session on the Bra Fitting page.
Do you offer gift cards?
Yes! Digital gift cards are available and can be purchased online. They are delivered instantly by email and can be used on any product in our store.
More information is available on our Gift Cards page.
What payment methods do you accept?
We accept major credit and debit cards, Apple Pay, Google Pay, PayPal, and Shop Pay. All payments are securely processed at checkout.
More information is available on our Payment & Security page.
